VP Business Operations
Keep the Dream Alive. It’s a simple statement that means so much to thousands of LUG Athletes playing in our recreational sports leagues across North America. LUG started as a way for young adults to keep playing the sport they loved in recreational and competitive settings long after minor sports programming ended. From our original roots as a small 6 team hockey league, we have grown into one of the largest adult sports leagues with over 20,000 players across 50+ cities.
With a focus on creating a strong, competitive, inclusive community, and delivering exceptional experiences both on and off the field of play, LUG is the ticket that students, adults, and alumni need for all of their sport and social needs.
We are currently looking for a VP Business Operations Manager to help support and lead our efforts to provide the first class experience that our members expect whether they’re playing in a hockey league in London Ontario Canada, a Softball league in Tucson Arizona USA or any of our other sports (Pickleball, Flag Football and more). This individual will be reporting directly to the Founders and Presidents of the organization. They will have a hand in every component of the organization with large visibility and presence across the Head Office team. They will meet and/or exceed established targets and make specific recommendations using data driven decision making with sound judgment.
It is key that the person in this role has personal accountability and whose actions will set positive examples for all of our staff while “understanding the bottom line” to effectively coach and mentor direct reports. When we say understanding the bottom line, we mean the bottom line for customers, which translates into games that are scheduled well in advance, time keepers there to keep stats and play music, with referees ready to keep games running smoothly and all of the other operational details required. The bottom line for our customers is games that exceed expectations with no hiccups along the way.
General responsibilities include:
- Lead a 20+ person organization team who oversees the entirety of operational excellence, sales, marketing, logistics, customer success and ecommerce for our business.
- Ensure that each member of the team is accountable for their area of responsibility with a high degree of success.
- Simplify existing processes leveraging new technologies and tools.
- Review and audit all existing business operations, not being afraid to question the “why” we do things the way we do it.
- Build processes and procedures to help simplify operations and the back end experience to deliver a consistent player experience.
- Update and integrate our CRM to better communicate and understand who our customers are with more tailored messaging.
- Inventory and contract management for facilities, partners, staff and other applicable groups.
- Model all scenarios and keep our team organized for possible league and venue situations that can occur. Pre-emptively plan for all possible variables. .
- Create targets and measurements for all company departments using data driven philosophies.
- Supporting other initiatives that pop up in our fast moving, entrepreneurial business such as photoshoots, product and campaign launches, and more.
- Education and Knowledge Requirements
- 4-6+ years’ experience in an Operations position, hospitality services management consulting or banking.
- No past experience in the sports industry required
- General business fundamentals
- Training development and communications
- Financial analysis and Performance metrics
- Business planning & forecasting
- Current industry trends
- Service quality principles
Skill Requirements
- Great email writing and communication skills
- Strong negotiating skills
- Attention to detail
- Proficient at using Microsoft Suite, Google for Business, Calendly, Canva, Slack
- Ability to evaluate technology effectively
Additional Notes
We’re a remote-first team and output is more important than facetime, so where you choose to work is up to you — as long as you have internet access, you can work from wherever helps to make you successful, and your family happy.
League games typically take place on evenings and weekends. This is not your standard 9-5. Working day requirements may shift based on leagues running and the season.
Benefits and Compensation
- Competitive salary and aggressive bonus based on company + personal performance
- Unlimited Time Off
- 3-4 weeks of additional mandatory company time off (~3 weeks in December and 1 week in April)
- 4 Day Long Weekends in the Summer
- 100% company paid comprehensive benefits package for all your health and dental needs
- Monthly athletic fee stipend
- Company provided mobile phone or stipend for personal phone
- Free participation in LUG Sports Leagues
If you are interested in applying for this position, please send your resume and cover letter to hiring@lugsports.com
For the Cover Letter, we don’t need anything fancy, just tell us in plain writing why you want to join the LUG Head Office team. Only those who include a Cover Letter will be considered.
NOTE: At LUG, we are building leagues for a diverse world and we need a diverse team to do that successfully. We strongly encourage applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial and local laws and ordinances. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.